Feedback/Complaints
WE WELCOME FEEDBACK
We welcome feedback from people living with disabilities, their families and supporters, and other people with an interest in our work.
We are happy to receive feedback whether it is negative or positive. Complaints can help us to improve what we do.
Other feedback
LODGING FEEDBACK VIA POST
1. Address your letter to: Client Complaints Officer.
2. Include contact details if you would like a response. You can choose to lodge your feedback anonymously.
Addresses:
Guide Dogs SA.NT
251 Morphett Street
Adelaide SA 5000
or
Guide Dogs SA.NT
PO Box 154
Parap NT 0804
OTHER HELPFUL INFORMATION
Complaints about Guide Dogs SA.NT services through other organisations:
If you would like to make a complaint about Guide Dogs SA.NT through an independent organisation you can do so by contacting The Health and Community Services Complaints Commissioner (HCSCC). HCSCC is an independent organisation that helps people - service users, carers and service providers - resolve complaints about health and community services when a direct approach to the service provider is either unreasonable, or has not succeeded.
HCSCC can be contacted by phone 8226 8666 - Toll Free 1800 232 007 - TTY 133 677 - or fax 8226 8666.
For more information, please refer to the HCSCC website: http://www.hcscc.sa.gov.au/
Click here for advocacy organisations in South Australia
Click here for advocacy organisations in the Northern Territory
Or click on the PDFs below to download complaint forms.
Your Rights to Privacy - PDF
Complaint Form - PDF
Dog Complaint Form - PDF
Feedback and Complaint Policy - PDF
Clients rights & responsibilities Sept 10.pdf
