Our guiding principles

Every person at Guide Dogs SA/NT shares a set of common values. These values are a reflection of who we are, what we believe in and how we conduct our work.

Our values translate into the promises we make to our clients, the quality of our services and the contributions we make to the wider community.

A Guide Dogs trainer is walking with a young client and dog

Our values


Delivering outcomes

  • Delivering our services to the highest possible standard
  • Delivering results that have value for clients
  • Delivering on time as promised
  • Recognising and celebrating achievements
  • Holding ourselves accountable


Engaging with others

  • Working together to achieve our goals
  • Working in partnership with other teams
  • Seeking the input of others in matters that impact them
  • Sharing our expertise and knowledge freely
  • Actively listening to others.


Ethical, honest and respectful

  • Respecting the uniqueness of individuals
  • Transparent in our communication
  • Acting in the best interests of customers
  • Doing what we say we will do
  • Non-judgemental in our dealings with others.


Creating an energetic, enjoyable place for ourselves and others

  • Showing enthusiasm for what we do
  • Balancing life and work
  • Contributing to a vibrant working environment
  • Supporting and encouraging one another
  • Creating opportunities for celebration and camaraderie.


Forward thinking

  • Open to new ideas
  • Solutions-focused
  • Taking responsibility for developing ourselves
  • Proactively seeking new ways to create value for customers and the organisation
  • Continually looking for ways to improve our services.