Feedback

We welcome your feedback

We welcome feedback from people living with disabilities, their families and supporters, and other people with an interest in our work.

We are happy to receive feedback whether it is negative or positive. Complaints can help us to improve what we do.

Lodging feedback via post

1. Address your letter to: Client Liaison Officer.

2. Include contact details if you would like a response. You can choose to lodge your feedback anonymously.

Addresses:

Guide Dogs
251 Morphett Street
Adelaide SA 5000

Guide Dogs
PO Box 154
Parap NT 0804

Other helpful information

Complaints about Guide Dogs services through other organisations:

If you would like to make a complaint about Guide Dogs through an independent organisation you can do so by contacting The Health and Community Services Complaints Commissioner (HCSCC). HCSCC is an independent organisation that helps people - service users, carers and service providers - resolve complaints about health and community services when a direct approach to the service provider is either unreasonable, or has not succeeded.

HCSCC can be contacted by phone 8226 8666 - Toll Free 1800 232 007 - TTY 133 677 - or fax 8226 8666.

For more information, please refer to the HCSCC website: http://www.hcscc.sa.gov.au/

Click here for a copy of the HCSCC Know Your Rights Brochure

Click here for a copy of the HCSCC Code of Conduct for Unregistered Health Practitioners

Click here for an easier to read version of the HCSCC Code of Conduct for Unregistered Health Practitioners

If you want to make an enquiry or raise a complaint about the quality of care or services being delivered to people receiving aged care services subsidised by the Australian Government, you can contact the Aged Care Quality and Safety Commission.

Phone: 1800 951 822

Website: www.agedcarequality.gov.au

Click here for a copy of the Do You Have a Concern? brochure

Click here for advocacy organisations in South Australia

Click here for advocacy organisations in the Northern Territory

Or click on the links below to download complaint forms.

How to Raise a Concern of Complaint Information Sheet Click here for a word version

Click here for an Audio version