We welcome your feedback
We welcome feedback from people living with disabilities, their families and supporters, and other people with an interest in our work.
We are happy to receive feedback whether it is negative or positive. Complaints can help us to improve what we do.
Lodging feedback via post
1. Address your letter to: Client Liaison Officer.
2. Include contact details if you would like a response. You can choose to lodge your feedback anonymously.
251 Morphett Street
Adelaide SA 5000
PO Box 154
Parap NT 0804
Other helpful information
Complaints about Guide Dogs services through other organisations:
If you would like to make a complaint about Guide Dogs through an independent organisation you can do so by contacting The Health and Community Services Complaints Commissioner (HCSCC). HCSCC is an independent organisation that helps people - service users, carers and service providers - resolve complaints about health and community services when a direct approach to the service provider is either unreasonable, or has not succeeded.
HCSCC can be contacted by phone 8226 8666 - Toll Free 1800 232 007 - TTY 133 677 - or fax 8226 8666.
For more information, please refer to the HCSCC website: http://www.hcscc.sa.gov.au/
If you want to make an enquiry or raise a complaint about the quality and safety of your NDIS-funded supports and services, you can contact the NDIS Quality and Safeguards Commission.
Phone: 1800 035 544 (free call from landlines)
If you want to make an enquiry or raise a complaint about the quality of care or services being delivered to people receiving aged care services subsidised by the Australian Government, you can contact the Aged Care Quality and Safety Commission.
Phone: 1800 951 822
Or click on the links below to download complaint forms.
Please confirm whether you would like to provide General feedback or Client Feedback: