Providing Feedback

We view feedback as an opportunity to understand what we do well and what we could do better. We are always honest and open when dealing with your feedback.

  • We treat all feedback as genuine and important
  • We address feedback promptly
  • All feedback is handled confidentially and sensitively
  • We may need to contact you to clarify your concerns, this is only done where necessary

How can I provide feedback or make a complaint?

Submit a complaint or feedback online

Submit a complaint or feedback by post

Please address your letter to:

Consumer Liaison Officer
Guide Dogs SA/NT
251 Morphett Street
Adelaide SA 5000

Please include contact details if you would like a response. You may also choose to provide feedback anonymously.

Other helpful information

If you have provided feedback to Guide Dogs but would like to lodge your complaint with an independent organisation, the following contacts can help you.

The Health and Community Services Complaints Commissioner (HCSCC)

HCSCC is an independent organisation that helps people – service users, carers and service providers – resolve complaints about health and community services when a direct approach to the service provider is either unreasonable or has not succeeded.

  • Call: (08) 8226 8666
  • Toll Free: 1800 232 007
  • TTY: 133 677
  • Fax: (08) 8226 8666
  • Visit: www.hcscc.sa.gov.au

NDIS Quality and Safeguards Commission

If you want to make an enquiry or raise a complaint about the quality and safety of your NDIS-funded supports and services, you can contact the NDIS Quality and Safeguards Commission.

Aged Care Quality and Safety Commission

If you want to make an enquiry or raise a complaint about the quality of care or services being delivered to people receiving aged care services subsidised by the Australian Government, you can contact the Aged Care Quality and Safety Commission.