Feedback
We welcome your feedback
We welcome feedback from people living with disabilities, their families and supporters, and other people with an interest in our work.
We are happy to receive feedback whether it is negative or positive. Complaints can help us to improve what we do.
Lodging feedback via post
1. Address your letter to: Client Liaison Officer.
2. Include contact details if you would like a response. You can choose to lodge your feedback anonymously.
Addresses:
Guide Dogs
251 Morphett Street
Adelaide SA 5000
or
Guide Dogs
PO Box 154
Parap NT 0804
Other helpful information
Complaints about Guide Dogs services through other organisations:
If you would like to make a complaint about Guide Dogs through an independent organisation you can do so by contacting The Health and Community Services Complaints Commissioner (HCSCC). HCSCC is an independent organisation that helps people - service users, carers and service providers - resolve complaints about health and community services when a direct approach to the service provider is either unreasonable, or has not succeeded.
HCSCC can be contacted by phone 8226 8666 - Toll Free 1800 232 007 - TTY 133 677 - or fax 8226 8666.
For more information, please refer to the HCSCC website: http://www.hcscc.sa.gov.au/
Click here for a copy of the HCSCC Know Your Rights Brochure
Click here for a copy of the HCSCC Code of Conduct for Unregistered Health Practitioners
If you have a concern regarding Aged Care you can contact the Aged Care Complaints Commissioner
Phone: 1800 550 552
Website: http://www.myagedcare.gov.au/how-make-complaint/aged-care-complaints-scheme
Click here for a copy of the I Have a Concern brochure
Click here for a copy of the I Have a Concern booklet
Click here for advocacy organisations in South Australia
Click here for advocacy organisations in the Northern Territory
Or click on the links below to download complaint forms.
How to Raise a Concern of Complaint Information Sheet Click here for a word version
Click here for an Audio version
Your Rights & Responsibilities Brochure.pdf
Click here for a word version of Your Rights & Responsibilities Brochure
Click here for a 22pt word version of Your Rights & Responsibilities Brochure
Click here for a 48pt word version of Your Rights & Responsibilities Brochure
Click here for mono word version of Your Rights & Responsibilities Brochure
Feedback Online
Please confirm whether you would like to provide General feedback or Client Feedback: