Feedback
There are several ways you can provide feedback to Guide Dogs, and other supports or services.
We view feedback as an opportunity to understand what we do well and what we could do better. We are always honest and open when dealing with your feedback.
Please address your letter to:
Consumer Liaison Officer
Guide Dogs SA/NT
251 Morphett Street
Adelaide SA 5000
Please include contact details if you would like a response. You may also choose to provide feedback anonymously.
If you have provided feedback to Guide Dogs but would like to lodge your complaint with an independent organisation, the following contacts can help you.
HCSCC is an independent organisation that helps people – service users, carers and service providers – resolve complaints about health and community services when a direct approach to the service provider is either unreasonable or has not succeeded.
If you want to make an enquiry or raise a complaint about the quality and safety of your NDIS-funded supports and services, you can contact the NDIS Quality and Safeguards Commission.
If you want to make an enquiry or raise a complaint about the quality of care or services being delivered to people receiving aged care services subsidised by the Australian Government, you can contact the Aged Care Quality and Safety Commission.