Our latest update on service arrangements

Following a successful reintroduction of selected face-to-face services over the past two months, Guide Dogs SA/NT has now reopened all Vision Services.

Our focus remains on ensuring the health and wellbeing of our clients, staff and the community and we are committed to maintaining strict safety protocols during this time.

Clients and staff will be required to wear Personal Protective Equipment (PPE), including masks and gloves, to ensure the safe delivery of some services. This includes our cooking and transport programs which have recently resumed.

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What does this mean for you?

Our Client Services team will contact clients in advance to discuss the PPE and social distancing requirements, and to answer any questions. If a client would prefer not to implement the required safety measures, the service will be deferred until we are able to conduct it safely.

We will also conduct telephone health screenings with clients and members of their immediate household prior to any clinical appointments. Based on these individual discussions, we will assess if an appointment needs to be rescheduled to protect the health and safety of our clients and staff. If you have an appointment scheduled and are showing any signs of illness, please advise us as soon as possible.

In addition to face-to-face services, we are also continuing some of our new initiatives developed under COVID restrictions, such as providing Telehealth services and Zoom Social Groups.

We would like to thank our clients for their patience and understanding. Your support and cooperation enable us to continue providing important services during this time.

Our Client Services team is here to answer any questions you may have. Contact our friendly team:

Coronavirus Mental Wellbeing Support Service

Beyond Blue provides a dedicated Coronavirus Mental Wellbeing Support Service in Australia. The free service is available around the clock, delivering clear, reliable information, advice and support specifically tailored to the mental health and wellbeing challenges raised by the pandemic.

The service offers a digital platform that provides easy access to weekly updated information, online wellbeing tips, self-help tools, phone counselling from trained mental health professionals and peer-to-peer support.

Visit coronavirus.beyondblue.org.au to find out more, or call 1800 512 348 for 24/7 support.

State and Federal Government Resources

The Federal Department of Health and SA Health also provide useful public information and advice. You can access these updates and information by following these links:

My Community, My Way

‘My Community, My Way’ is an interactive hub where people with vision impairment, families and carers can find resources and information from Guide Dogs organisations across the country, all in the one place.

Register for free to access:

  • Resources, news and updates
  • Community events and peer support programs
  • Referrals and self-referrals
  • Information from practitioners and customer service

Join My Community, My Way

Stay connected Supporting our Clients during social distancing

We remain committed to ensuring our clients receive the best possible support and care during this time.

To protect the health and wellbeing of clients and staff, we are using ‘Telehealth’ to safely deliver some services, and enable our clients to continue to achieve their goals using technology.

Read below to learn more about how Telehealth could work for you.

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What is Telehealth?

Telehealth is the distribution of health-related services and information via electronic communication ‘at a distance’. It is an effective way to continue to support clients while following the health advice of the Australian Government.

The majority of our services can be adapted to Telehealth, which also provides clients with the ease and convenience of receiving services in their own home. The methods of communication may include telephone-based appointments, video conferencing using Skype and/or FaceTime and Email/SMS.

As always, we will work with our clients to determine which technology will be best for them, their program and their individual goals.

If you have questions regarding Telehealth services, please contact our Client Service Team on 1800 757 738.

Learn more about Telehealth

Request a service

We welcome referrals from any health professional, carer, family member or friend. Please ensure you have the consent of the person you would like to refer before requesting a service on their behalf.

For more information on accessing support, training programs, or to start improving or regaining your independence, please contact our Client Services team:

Request a service

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