Update on service arrangements

In line with State Government restrictions and guidelines, Guide Dogs SA/NT has paused face-to-face services in South Australia.

The Guide Dogs SA/NT office in Morphett Street, Adelaide, will be closed, effective 5pm (ACDST) on Wednesday, 18 November.

South Australian clients with appointments scheduled in the coming fortnight will be contacted directly by a Guide Dogs Clinician. You will be given the opportunity to reschedule your existing appointment, and your Clinician may also discuss continuing services via Telehealth, if it suits your personal needs and goals.

Our reception will be closed, but our staff will continue to work remotely and our Client Services Team are here to answer any questions you may have on 1800 757 738 or at support@guidedogs.org.au.

We will continue to review our service arrangements in line with State Government advice, and provide updates on this page.

Our focus remains protecting the health and wellbeing of our clients, staff, volunteers and the community.

Thank you for your patience and understanding at this difficult time. We are all in this together, and we would like to reassure you that support is available. Please scroll down to discover a range of resources available to you.

Coronavirus Mental Wellbeing Support Service

Beyond Blue provides a dedicated Coronavirus Mental Wellbeing Support Service in Australia. The free service is available around the clock, delivering clear, reliable information, advice and support specifically tailored to the mental health and wellbeing challenges raised by the pandemic.

The service offers a digital platform that provides easy access to weekly updated information, online wellbeing tips, self-help tools, phone counselling from trained mental health professionals and peer-to-peer support.

Visit coronavirus.beyondblue.org.au to find out more, or call 1800 512 348 for 24/7 support.

State and Federal Government Resources

The Federal Department of Health and SA Health also provide useful public information and advice. You can access these updates and information by following these links:

My Community, My Way

‘My Community, My Way’ is an interactive hub where people with vision impairment, families and carers can find resources and information from Guide Dogs organisations across the country, all in the one place.

Register for free to access:

  • Resources, news and updates
  • Community events and peer support programs
  • Referrals and self-referrals
  • Information from practitioners and customer service

Join My Community, My Way

Stay connected Supporting our Clients during social distancing

We remain committed to ensuring our clients receive the best possible support and care during this time.

To protect the health and wellbeing of clients and staff, we are using ‘Telehealth’ to safely deliver some services, and enable our clients to continue to achieve their goals using technology.

Read below to learn more about how Telehealth could work for you.

A woman is sitting at her kitchen table, wearing headphones and using a laptop.

What is Telehealth?

Telehealth is the distribution of health-related services and information via electronic communication ‘at a distance’. It is an effective way to continue to support clients while following the health advice of the Australian Government.

The majority of our services can be adapted to Telehealth, which also provides clients with the ease and convenience of receiving services in their own home. The methods of communication may include telephone-based appointments, video conferencing using Skype and/or FaceTime and Email/SMS.

As always, we will work with our clients to determine which technology will be best for them, their program and their individual goals.

If you have questions regarding Telehealth services, please contact our Client Service Team on 1800 757 738.

Learn more about Telehealth

Request a service

We welcome referrals from any health professional, carer, family member or friend. Please ensure you have the consent of the person you would like to refer before requesting a service on their behalf.

For more information on accessing support, training programs, or to start improving or regaining your independence, please contact our Client Services team:

Request a service

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