Our latest update on service arrangements
Clients and staff will be required to wear Personal Protective Equipment (PPE), including masks and gloves, to ensure the safe delivery of some services. This includes our cooking and transport programs which have now resumed.
Our Client Services team will contact clients in advance to discuss the PPE and social distancing requirements, and to answer any questions. If a client would prefer not to implement the required safety measures, the service will be deferred until we are able to conduct it safely.
We will also conduct telephone health screenings with clients and members of their immediate household prior to any clinical appointments. Based on these individual discussions, we will assess if an appointment needs to be rescheduled to protect the health and safety of our clients and staff. If you have an appointment scheduled and are showing any signs of illness, please advise us as soon as possible.
In addition to face-to-face services, we are also continuing some of our new initiatives developed under COVID restrictions, such as providing Telehealth services and Zoom Social Groups.
We would like to thank our clients for their patience and understanding. Your support and cooperation enable us to continue providing important services during this time.
Our Client Services team is here to answer any questions you may have. Contact our friendly team: