Returns and exchange policy
Online Shop orders
We take great care to ensure that prices and items for sale on this website are accurate. If for any reason you are dissatisfied with your purchase, you may return the item in the original packaging within the warranty period which is 30 days unless otherwise stated.
Under the Trade Practices Act 1974 you may seek a refund if goods:
- Are or become faulty through no fault of your own
- Are not fit for a stated purpose or a purpose you made known to our sales staff
- Don’t match the description or sample
- Have defects that were not obvious.
However, the goods must be returned within a reasonable period and you must show proof of purchase. You may also be asked to demonstrate that the problem with the goods was not your fault.
You are not entitled to a refund if you simply change your mind. Please keep your receipt as proof of purchase.
Guide Dogs does not provide refunds for donations.